If you are experiencing difficulties using Prompt you may find the following points helpful fixes:
1) I completed setup and have items in my BlackBerry native calendar but they are not appearing in Prompt's GPS Calendar:
- During set up home and work addresses must be added accurately. Please check in preferences that these addresses are visible. Save corrected addresses in preferences. You may need to have your account reset, if so please contact support "at sign" proxpro.com
- Is your mobile carrier T-Mobile. Proxpro does not support T-Mobile
2) My home and work addresses are populated in preferences correctly. I see an event in my BlackBerry calendar but there is not trip planning or weather information.
- Check the address inputed into BlackBerry native calendar. Make sure the address is accurate and spelled correctly. If the street address is not unique for that city (ie there might be two Chestnut St.) please enter zip code.
3) Repeat events are not appearing in Prompt:
- We are aware of this bug and shall have a fix soon
4) Prompt "when to leave" screen keeps popping up when I'm driving:
- Some people like to see that they are going to be punctual on route. If you don't want to consult the when to leave screen on route select menu | exit and the when to leave screen will not reappear.
5) The "when to leave" screen has not been pushed to foreground telling me to hit the road:
- Prompt is a background app and a very light user of battery and computing power. It only uses GPS at the time of departure, to update location, and even then it uses 1/30th of the power of GPS navigation or Google Maps. When you consult the GPS calendar, to keep prompt operational press either the back button or the red "finish call" button to keep Prompt is the background. If, from the calendar view, you select menu| exit, Prompt will not push alerts to you.
6) When I'm on the road Prompt's map does not update.
- If there are leaves on trees or high buildings in your immediate proximity, Prompt may not be able to get a location fix. When the sky is clear select menu | locate me | Use GPS and the map will update and continue to update to your destination.
7) I'd like to purchase Prompt for 1 year's unlimited usage but I don't want to use PayPal. What shall I do?
Proxpro will shortly be implementing new payment options on our website www.proxpro.com. With Google Checkout you can use a preferred credit card.
We are always trying to improve the Prompt experience. Thank you for your patience as we make the necessary improvements.